Frequently Asked Questions
Everything you need to know about your Juicy Couture order.
How do I know what size to order in the iconic velour tracksuits?
Our tracksuits generally run true to size for a slim, nostalgic fit. If you prefer a more relaxed or oversized look, we recommend sizing up. Please refer to our detailed Size Guide on each product page for specific measurements.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How should I care for my velour and crystal-embellished pieces?
To keep your Juicy pieces looking their best, we recommend machine washing inside out on a cold, gentle cycle and hanging to dry. Avoid high heat to protect the integrity of the velour and any 'J' zip or crystal hardware.
Do you offer international shipping?
Yes, Juicy Couture ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to update.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay for flexible installments.